Refund and Cancellation Policy


1. General Policy

  • Customer Satisfaction: Your satisfaction is our priority. If you are not satisfied with your purchase, we are here to help.

2. Cancellation Policy

  • Service Appointments:
    • 24-Hour Notice: Cancellations made at least 24 hours before the scheduled appointment time are eligible for a full refund.
    • Less Than 24-Hour Notice: Cancellations made less than 24 hours before the scheduled appointment time may not be eligible for a refund.
    • No-Show: If you do not show up for your scheduled appointment without prior notice, you may not be eligible for a refund.
  • Products: 
    •  Notice before packing, billing or dispatch: Cancellations of order made at least 24 hours before before packing, billing or dispatch of the products.
    • Less Than 24-Hour Notice: Cancellations made less than 24 hours before the dispatch time may not be eligible for a refund. 

3. Refund Policy

Refund requests will be processed only into the user’s Astrocaller Wallet. All sales made through the Site/App are final and non-refundable to the user’s bank account. In some cases we refund into bank account but our service should not be used and case should be genuine that our audit team decide. It may take upto 48 hours.

When requesting a refund, the user consents to Astrocaller’s Quality Audit team accessing the recording of the consultation in question. This review is necessary to determine if the refund request is valid.

 The Astrocaller Audit team has sole discretion over refund decisions, and their verdict is final. If quality standards are not met, the Audit team will make every effort to provide partial or full refunds to the user’s Astrocaller Wallet. Refunds may take up to 24 hours to be processed.

 Refunds to the Astrocaller Wallet may be granted  under the following conditions:

              • Disruption during the call due to poor signal strength, background noise, or the astrologer being inaudible.

              • The astrologer is unable to communicate effectively in the language specified on their profile.

              •  The astrologer exhibits undue delays in responding or conducting the session.

  • Digital Products:
    • Non-Refundable: Digital products such as downloadable content, reports, or personalized readings are non-refundable once delivered.
  • Physical Products:
    • No return policy: We or our merchant do not offer any exchange or return policy on the products that are specially energized for you. In some cases we exchange other products.
    • Condition: To be eligible for an exchange, your item must be unused and in the same condition that you received it and should not be more than 12 hours old. It should not be energized for you. Your item must be in the original packaging. Our team will decide on that.
    • Proof of Purchase: You will need to provide a receipt or proof of purchase to complete your return.
  • Services:
    • Satisfaction Guarantee: Once service is given to you, it cannot be returned. If you are still not satisfied with a service provided, please contact us within 3 days of the service date to discuss.

There are some conditions where we accept returns or refunds, but that is totally dependent on the Astrocaller quality audit team.

4. Process for Refunds

  • Initiating a Refund: To request a refund, contact our customer service team at [Customer Service Email] with your order details and reason for the request.
  • Processing Time: Once we receive your request, we will inspect it and notify you of the status of your refund within a reasonable period.
  • Refund Method: Approved refunds will be processed to your original method of payment within 5-10 business days.

 

 

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